Q: What should I do if I receive the wrong item or having a missing item?

Please send an email to hello@devyanilashes.com.au , include your email and order number. Please explain the issue whether an item is wrong or missing and the quantity. Please include pictures/ videos

Question 1

Do Devyani adhesives contain latex?

Accepted Answer

No, our adhesives are completely latex free.

Question 2

What are Devyani premade fans made of?

Accepted Answer

Our premium premade lash fans are made of the finest silk Polybutylene Terephthalate (PBT), a semi-crystalline engineering thermoplastic material.

PBT lashes are renowned for creating gorgeous, natural looking lashes that don't lose their curl.

Best of all, they are vegan and 100% cruelty free!

Question 3

Are Devyani products vegan friendly?

Accepted Answer

Yes! All of our products are 100% cruelty free and vegan friendly.

Question 4

Is local pickup available?

Accepted Answer

Yes! Local pickup is available from our Townsville warehouse during operating hours.

If pickup is selected at checkout, please send us an email with your full name and order number in the subject line and we will be in contact to arrange a pickup time.

Question 5

How can I stay updated with news and product releases?

Accepted Answer

On our website you can sign up to our V.I.P mailing list to make sure you never miss any amazing news!

Question 6

How do i become a brand ambassador?

Accepted Answer

Contact Devyani at hello@devyanilashes.com.au and we can chat more!

Question 7

What should I do if I receive the wrong item or having a missing item?

Accepted Answer

Please send an email to hello@devyanilashes.com.au, include your email and order number. Please explain the issue whether an item is wrong or missing and the quantity. Please include pictures/ videos